111213ssa Agenda Package
Locally Coordinated
Human Service Transportation
Plan
2013
2
TABLE OF CONTENTS
I. Background ………………………………………………………………………………………3
II. Survey ……………………………………………………………………………………………5
III. Bladen County ………………………………………………………………………………….7
IV. Cumberland County …………………………………………………………………………...18
V. Harnett County …………………………………………………………………………………32
VI. Sampson County ……………………………………………………………………………….43
VII. Appendix – Glossary ………………………………………………………………………….55
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I. Background
Public Transportation in North Carolina
The provision of public transportation in the State of North Carolina began with the establishment of the Mass
Transit Division of the Department of Transportation in 1974. The Division’s mission was to “foster the
development of intercity, intracity and rural public transportation in the state and administer federal and state
transit grant programs.”1 In 1979 the Mass Transit Division’s name was changed to the Public Transportation
Division, which currently administers nearly $30 million in transit funding each year to more than 120 public
transportation systems across the State.
There are four principal types of public transportation options offered in the State of North Carolina. They
are: Human Service Transportation, Community Transportation, Urban Transit, and Regional Transit. Other
transportation service options include Intercity Bus Services, Van/Car Pools, Amtrak Train Services and
State-owned intercity passenger trains and State-operated passenger ferries.2
Human Service Transportation Systems work with local human service agencies to transport clients for
medical, educational, employment, or recreational needs. Eligible riders must be referred by a
human service agency.
Community Transportation Systems also provide transportation for human service clients, but due to
federal funding regulations, must also offer services to the general public as well. Transportation
types include; subscription rides, dial-a-ride and deviated fixed route services. Seventy-eight
community transportation systems are operated in North Carolina.
Urban Transit Systems in the State typically provides fixed route and dial-a-ride transportation
services to the general public. These services must meet ADA requirements and sometimes include a
van-pool service. The State supports 17 urban transit systems, four of which either have or is in the
process of consolidating their urban and rural transportation systems.
Regional Transit Systems are less common in the State. These operations offer fixed-route bus
systems, commuter services and connect to surrounding counties and other transit systems. They
also receive dedicated funding from sales and rental car taxes.
North Carolina’s public transportation systems receive funding from Federal, State and local (match and
fares) sources. The most prominent rural public transportation grants include the Federal TEA-21 Section
5310 and Section 5311 programs, which are incorporated into the NC Community Transportation Program
(CTP), the Rural Operating Assistance Program (ROAP), and the Rural Capital Program. Federal and State
funding sources are used to subsidize public transportation services.3
Call for Projects
Beginning in 2009, the Public Transportation Division of the North Carolina Department of Transportation
solicited applications for US Department of Transportation Federal Transit Administration funds and state
funds available through Section 5310, 5316, and 5317. All projects funded under the three programs have to
be derived from a locally developed coordinated public transit-human service transportation planning process
and included in an approved plan. Applicants must execute federal and state certifications and assurances, and
successful applicants will enter into contract with the department to implement the project. With the changes
in the new Map-21 Legislation, Section 5316 will be consolidated into Section 5311 and Section 5317 will be
consolidated into 5310.
Federal Section 5310 – Elderly and Disabled Persons Program
1 NC DOT Transitnet: http://www.ncdot.org/transit/transitnet/PublicInfo/AboutUs.html
2 Regionalizing Public Transportation Services, Project 2002 -11, NC DOT October 2002
3 Regionalizing Public Transportation Services, Project 2002 -11, NC DOT October 2002
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The objective of these funds is to provide transportation services that meet the special needs of elderly
persons and persons with disabilities for whom mass transportation services are unavailable, insufficient or
inappropriate. Special efforts shall be made in the planning and design of transportation facilities and services
to assure elderly persons and persons with disabilities the availability of transportation that they can
effectively utilize. The Public Transportation Division, through the Section 5310 Program, provides grants to
nonprofit corporations and associations and public bodies approved by the state to coordinate services for
elderly persons and persons with disabilities, or public bodies that certify to the Governor that no nonprofit
corporation or association is readily available in an area to provide the service.
Funds are available for the purchase of vehicles and related capital equipment and for operating expenses.
Federal Section 5316 – Job Access and Reverse Commute (JARC) Program
The purpose of the JARC grant program is to assist in developing new or expanded transportation services
such as shuttles, vanpools, guaranteed rides home or connector/feeder services that connect employees to jobs
and other employee-related services. Job Access projects are targeted at developing new or expanded
transportation services for welfare recipients and/or low-income persons. Reverse commute projects can
provide transportation services to suburban or rural employment locations for all populations.
Funds are available for capital, planning and operating expenses that support the development and
maintenance of transportation services designed to meet the intent of the program.
Federal Section 5317 – New Freedom Program
The purpose of this program is to encourage services and facility improvements to address the transportation
needs of persons with disabilities to go beyond those required by the Americans with Disabilities Act (ADA).
New Freedom grants are intended to provide additional tools to overcome existing barriers facing persons
with disabilities who are seeking integration into the work force and full participation in society. For the
purpose of the New Freedom Program, “new” service is any service or activity that was not operational on
August 10, 2005, and did not have an identified funding source as of August 10, 2005.
Funds are available to support the capital and operating costs of new public transportation service targeted
toward people with disabilities or public transportation alternatives that go beyond those required by the
ADA.
Plan Approach
Individual workshops to solicit input on Human Service Transportation needs were held in each of the four
Mid-Carolina RPO counties in 2013. Letters and emails were sent out to interested parties announcing the
workshops and advertisements were also placed in each county’s local newspaper to encourage public
participation.
As a part of the workshops, each attendee was asked to complete the attached survey to better understand the
needs of each county. The survey is shown in Section II of this document.
Furthermore, each workshop included a time of group discussion and sharing on what additional needs that
the group felt were unmet in their respective county. The needs were then recorded for everyone to see and
the opportunity for each individual to vote on the most important needs was given. From there, the group
discussed potential strategies for satisfying the needs that they decided upon.
This document is separated by counties. For each county, you will first see the Workshop Advertisement that
was included in the local newspapers. After that is the summary of that counties’ workshop to include the
attendance, ranking of needs, strategies, and the survey results. After that is a brief description of the most
up-to-date public transportation services which that county currently provides, which has been updated to
reflect 2012-2013 information.
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II. Survey
The following survey was distributed to all workshop participants in each county.
________________________________________________________________________
Coordinated Human Services Public Transportation Planning
A survey of community transportation needs
The Mid-Carolina Rural Transportation Planning Organization in coordination with the NCDOT has begun
the effort to identify specific mobility needs of the various target populations and to better understand the
need for special transportation services in the county. We intend to discuss how those needs are currently met
or unmet and identify opportunities for improvement, along with assessing the capacity of human service
agencies to coordinate transportation services. The goal of this workshop is to bring together local
transportation providers, agencies, customers and other stakeholders and provide the opportunity for
participation & involvement and to facilitate an exchange of ideas to be used during the planning of future
transit needs of the county.
In order to quickly prioritize the transportation issues that need to be addressed in your community – a
common list of problems has been assembled from other ‘plans’ developed throughout the country. Please
mark all those that apply to your experience.
Prioritize each survey statement in accordance to level of importance using the following rankings:
4 – High Importance 2 – Low Importance
3 – Medium Importance 1 – No Importance
SERVICE RELATED
There is not enough public transportation service available.
There needs to be extended service hours
There needs to be extended weekend and night service
There needs to be extended service focusing on employment type trips
There is a need to increase service to fill gaps in underserved areas
There is a need for coordination between transportation providers to provide
cross-county trips
There is a need for coordination between transportation providers to provide
inter-county trips
There is a need for a public transportation service to focus specifically on
providing employment trips
There is a need for a public transportation service to focus specifically on
providing shopping and recreation trips
Too much advance planning is required in order to get transportation
There is a need for increased/improved door to door service for the elderly and
disabled population
EDUCATION & MARKETING/CUSTOMER SERVICE
There is a need for education on available services, programs and eligibility
requirements
There are communication issues i.e. language barriers, non existent web-site or
difficult to find/use, inconsistent information provided
There needs to be advertising of the various services to the elderly, low income,
and general public
There is a need to market/increase participation on the Transportation Advisory
Board (TAB)
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AGENCY RELATED
There is a need for sustained support for coordinated transportation planning
among elected officials, agency administrators, transportation providers and
other community leaders
Service providers need to be more “consumer friendly”
There is a need for users to have the option to make reservations for service
after business hours
Agency staffing is too small to handle the number and complexity of issues that
arise
Below you may add any additional comments or problems and list any known
locations/agencies/times or places the problems occur.
What do you hope the Coordinated Human Service Transportation Plan will produce?
Name of your human service agency or advocacy group (if applicable):
_____________________________________________________________________
Name of person completing form _________________________________________
Telephone________________________Email_______________________________
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III. Bladen County
_______________________________________________________________________
PUBLIC WORKSHOP
TO DISCUSS AND IDENTIFY
PUBLIC TRANSPORTATION NEEDS IN BLADEN COUNTY
The public is invited to attend a Bladen County workshop to address transportation
needs for the transportation disadvantaged. This workshop will help identify the specific
transportation needs for individuals with disabilities, older adults and persons with low
incomes in order to improve the coordination of transportation services and increase the
efficient use of public resources. The findings will be developed into a “Locally Coordinated
Human Services Transportation Plan” for the four counties in the Mid -Carolina
Transportation Planning Organization area (Bla den, Cumberland, Harnett and Sampson
Counties).
DATE: Thursday, May 16, 2013
TIME: 2:00 p.m.
PLACE: Bladen County Public Library
111 N. Cypress Street
Elizabethtown, NC
This workshop is being hosted by the Mid -Carolina Rural Transportation Planning
Organization, in cooperation with Bladen County and the North Carolina Department of
Transportation Public Transportation Division.
For additional information, contact Joel Strickland at the Mid-Carolina
Council of Governments at jstrickland@mccog.org or (910) 323-4191
extension 34.
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BLADEN COUNTY WORKSHOP ATTENDANCE
Joan Allen, Bladen County Division of Aging
Ken Baker, NCDOT Public Transportation
Greg Elkins, Bladen County Planning
Mark Gillespie, Bladen County Commissioner
Sonia Johnson Hopkins, Bladen County Department of Social Services
Bryan Martin, Elizabethtown Planning Department
Lisa Nance, Bladen County Department of Social Services
Jim Orgel, Bladen County Transportation Advisory Board
Kent Porter, Bladen Area Rural Transportation System
Wayne Stewart, Bladen County Human Services
Paula Warwick, Bladen County Division on Aging
Romall Watson, BCHH
Michelle Wright, Bladen County Department of Social Services
BLADEN COUNTY HUMAN SERVICE TRANSPORTATION NEEDS
The priority levels below are based on the amount of votes each need received at the workshop. The vote
total is listed beside need in parenthesis.
High Priority Needs:
More service to underserved areas; mainly located east of the Cape Fear River (10)
Funding for more vehicles and staff - system expansion (8)
Medium Priority Needs:
Funding for employment transportation and employment related activities (5)
Coordination with adjoining counties (4)
Transportation for situations of crisis (4)
Low Priority Needs:
Older adults need more transportation options (2)
Assistance for elderly and disabled riders on and off vehicles and in and out of buildings (2)
Extended service schedule (2)
Areas of Kelly and Tobermory need more service (1)
There is a need for a centralized Call Center that would coordinate transportation services between the
five counties in Region N (Robeson, Richmond, Scotland, Hoke, and Bladen). The coordinated
services of the Call Center will increase and enhance the availability of transportation of the targeted
population by providing more options, opportunities and time-frames available for travel to medical
appointments to Duke Medical Center, UNC Chapel Hill Medical Center and other major medical
centers, errands and outings. (1)
BLADEN COUNTY HUMAN SERVICE TRANSPORTATION POTENTIAL
STRATEGIES OF IMPROVEMENT
1. Create an extended route to the outlying areas of the county
2. Use more advertising
3. Create community forum opportunities
4. Establish a new JARC route
5. Hire an ADA Bus Assistant
6. Extend service hours
BLADEN COUNTY HUMAN SERVICE TRANSPORTATION SURVEY RESULTS
A total of eleven (11) persons participated in the survey. The score for each survey topic is listed to
the right of the topic in red. The highest score possible was 44.
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Service Related Topics:
There is not enough public transportation service available (33)
There needs to be extended service hours (32)
There needs to be extended weekend and night service (26)
There needs to be extended serviced focusing on employment type trips (28)
There is a need to increase service to fill gaps in underserved area (36)
There is a need for coordination between transportation providers to provide cross-county
trips (31)
There is a need for coordination between transportation providers to provide inter-county
trips (30)
There is a need for a public transportation service to focus specifically on providing
employment trips (26)
There is a need for a public transportation service to focus specifically on providing
shopping and recreation trips (23)
Too much advance planning is required in order to get transportation (24)
There is a need for increased/improved door to door service for the elderly and disabled
population (35)
Education & Marketing/Customer Service:
There is a need for education on available services, programs and eligibility requirements
(36)
There are communication issues I.e. language barriers, non existent web-site or difficult
to find/use, inconsistent information provided (27)
There needs to be advertising of the various services to the elderly, low income
and general public (35)
There is a need to market/increase participation on the Transportation Advisory Board
(TAB) (28)
Agency Related:
There is a need for sustained support for coordinated transportation planning
among elected officials, agency administrators, transportation providers
and other community leaders (31)
Service providers need to be more "consumer friendly" (30)
There is a need for users to have the option to make reservations for service after
business hours (28)
Agency staffing is too small to handle the number and complexity of issues that arise (22)
Other Comments:
BCDSS (Bladen County Department of Social Services) - Consumers try to coordinate
appointments at the appropriate date and time. Agency would like consumer to change
their appointments to the days BART’s travels to those cities or counties
Desired Results from the Plan:
An easier method for the community to access transportation services.
I hope this will enlighten elected officials on the barriers
with the system due to limited resources.
More coverage
More freely available transportation for Bladen County for medical, shopping, job
Transportation with fewer restrictions.
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CURRENT BLADEN COUNTY SYSTEM
Bladen County: BARTS
Bladen Area Rural Transportation System
SUBSCRIPTION ROUTES
Service Routes
5 days a week – Monday through Friday
Weekend Trips on Request
Operating Hours: between 8 a.m. to 2 p.m.
FARE ROUTE NAME & DESCRIPTION
$3.00 DFR Deviated Route – Bladenboro (Monday thru Friday)
$3.00 DFR Deviated Route – Clarkton (Monday thru Friday)
$3.00 Smith Pond – White Lake (Mondays, Wednesdays & Fridays)
$3.00 Kelly – Kelly (2nd Tuesday and 3rd Thursday)
$3.00 Northwest Bladen – Tar Heel (Mondays, Tuesdays & Thursdays)
$3.00 White Lake (Mondays, Wednesdays, and Fridays)
$3.00 Northwest Bladen – White Oak (Tuesdays & Thursdays)
$3.00 Elizabethtown – Elizabethtown (Monday thru Friday)
Dialysis Routes
Monday through Friday
Operating Hours: 0 a.m. to 5:00 p.m.
Services are provided to subscriptions route patrons
Dialysis routes are funded through Social Services. Passengers are not charged individual fares.
Nutrition Routes
5 days a week – Monday through Friday
Operating Hours: 7:45 a.m. to 3:30 p.m.
FARE ROUTE NAME & DESCRIPTION
* Elizabethtown
* Bladenboro
* Kelly
* East Arcadia
* Baltimore
*Nutrition Routes are funded through the Home and Community Care Block Grant
Mental Health Routes
5 days a week – Monday through Friday
Operating Hours: 6:30 a.m. to 4 p.m.
Demand Response – Services contracted to Bladen Opportunity Unlimited (BOU)
Mental Health Routes are funded by agencies involved and the ROAP Grant.
Medical Routes
1 to 2 days a week
Operating Hours: 9 a.m. to 3 p.m.
FARE ROUTE NAME & DESCRIPTION
$4.00 Lumberton (Mondays & Wednesdays)
$12.00 Duke/Chapel Hill (2nd & 4th Tuesdays)
$4.00 Whiteville (1st & 3rd Tuesdays)
$8.00 Fayetteville (2nd & 4th Tuesdays)
$10.00 Wilmington (Thursdays)
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Fleet Description (Types of Vehicles, Capacity and Special Accessories):
The County’s 9-vehicle fleet includes:
One (1) 24-Passenger Bus
Three (3) Lift Vans with 2 Wheelchair Stations – 8 Seat Capacity
Five (5) High Top Passenger Vans – 12 Seat Capacity
Overall Hours of Operation:
7:30 a.m. to 5:00 p.m. Monday through Friday
Contact Information:
Bladen Area Rural Transportation System (BARTS)
P.O. Box 520
Elizabethtown, NC 28337-2102
Telephone: (910) 862-6930; Fax: (910) 862-6913
TTY Technologies: 1-800-799-4889
Email – doa@bladenco.org or kporter@bladenco.org
2010 Census Characteristics:
Population: 35,190
Persons per Square Mile: 40.2
Land Area: 875 square miles
Rural: 31,607 or 90%*
Urban: 3,583 or 10%*
* Based on 2000 Census Estimates
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IV. Cumberland County
________________________________________________________________________
PUBLIC WORKSHOP
TO DISCUSS AND IDENTIFY
PUBLIC TRANSPORTATION NEEDS IN CUMBERLAND COUNTY
The public is invited to attend a Cumberland County workshop to address
transportation needs for the transportation disadvantaged. This workshop will help identify
the specific transportation needs for individuals with disabilities, older adults and persons
with low incomes in order to improve the coordination of transportation services and
increase the efficient use of public resources. The findings will be developed into a “Locally
Coordinated Human Services Transportation Plan” for the four counties in the Mid-Carolina
Transportation Planning Organization area (Bladen, Cumberland, Harnett and Sampson
Counties).
DATE: Thursday, April 18, 2013
TIME: 2:00 p.m.
PLACE: Cumberland County Department of Social Services
Meeting Room C
1225 Ramsey Street
Fayetteville, NC
This workshop is being hosted by the Mid-Carolina Rural Transportation Planning
Organization, in cooperation with the Cumberland County Community Transportation
Program, and the North Carolina Department of Transportation Public Transportation
Division.
For additional information, contact Joel Strickland at the Mid-Carolina
Council of Governments at jstrickland@mccog.org or (910) 323-4191
extension 34.
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CUMBERLAND COUNTY WORKSHOP ATTENDANCE
K. Barnes, Grays Creek Baptist Church
Gloria Bradley, Citizen
Makkita Brown, Cumberland County Department of Social Services
Maurizia Chapman, Fayetteville Area Metropolitan Planning Organization
Alma Davis, Citizen
Mary J. Dixon, Citizen
Glenda Dye, Mid-Carolina Area Agency on Aging
Ken Dye, Council on Older Adults
Ifetayo Farrakhan, Department of Social Services
Phillip Hart, City of Fayetteville Traffic
Randy Hume, Fayetteville Area System of Transit
Lee Jernigan, City of Fayetteville
Terri Martin, Cumberland County
Rudy McMillan, Majestic Mobility
Anne Morrison, Citizen
Pam Presser, Fayetteville Area Metropolitan Planning Organization Citizens Advisory Committee
Mark Rowden, Savannah Baptist Church
Gilian Smith, Citizen
Kristine Wagner, Cumberland County Community Transportation Program
Vince Wagner, Cumberland County Mental Health
Dionne White, Harnett County Transit
CUMBERLAND COUNTY HUMAN SERVICE TRANSPORTATION NEEDS
The priority levels below are based on the amount of votes each need received at the workshop. The vote total
is listed beside need in parenthesis.
High Priority Needs:
Bus routes in the Cedar Creek part of the County (8)
Creation of more regional transportation connections (8)
More bus service in Hope Mills and Grays Creek (7)
Cross-county employment transportation options (5)
More weekend service for the elderly and disabled clients (5)
More non-medical service for the elderly and disabled (5)
Medium Priority Needs:
More door to door service for the elderly and disabled (4)
Extended services on weekends (4)
More employment transportation from rural areas to the FAST Transfer Center (4)
More funding and staff for transportation services (4)
Elderly transportation to nutrition sites and recreation (4)
Route pickups and drop-offs at key destinations (4)
Low Priority Needs:
More sidewalks connecting to bus stops (3)
Central call station for all services (1)
Increased education for riders (1)
Improved service to the 28312 and 28391 zip codes (Cedar Creek and Stedman areas) for low-income
populations and seniors (1)
Student and worker transportation needs throughout the day (1)
Sensitivity training for operators, drivers and dispatchers (1)
Customer service training program for companies providing transportation (1)
A one-stop facility to pick-up riders and drop them off at multiple locations (1)
The ability to add additional trips to requested trips as needed (1)
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Fixed route service needs to be destination based (specific site to specific site) (1)
Service after 7 pm transporting to and from municipal meetings (1)
Active duty military transportation service (0)
Communication and coordination on services between providers and health agencies (0)
Increased diversity and representation on the Transportation Advisory Board (0)
Reduced costs of transit passes for low-income individuals (0)
More bike paths to transportation sites (0)
Veteran’s dependency on children (0)
Ability for students to get to night classes or training (0)
Transportation for recreational opportunities (0)
Improved safety and security on busses and at stops (0)
Transportation statewide connecting the VA Hospitals (0)
Para-transit to and on the military base (0)
ADA Compliance and infrastructure (0)
Pedestrian bridges (0)
Connecting with Harnett County (0)
Straight line bus connecting Ramsey St, Raeford Rd, and Skibo Rd (0)
Advertising and outreach (0)
Coordinated services for veterans (0)
Extended hours of service (0)
CUMBERLAND COUNTY HUMAN SERVICE TRANSPORTATION POTENTIAL
STRATEGIES OF IMPROVEMENT
1. Implement a regional transportation system
2. Connect transportation providers with Fort Bragg
3. Expand the homemaker program
4. Mobile advertising on buses
5. More staffing for providers
6. Improve pedestrian access to transit
7. More education via presentations and workshops
8. Create a call center where citizens can find out which organizations can provide them service
based upon their needs
9. Maintain and expand existing non-medical transportation for elderly and disabled clients
CUMBERLAND COUNTY HUMAN SERVICE TRANSPORTATION SURVEY
RESULTS
A total of twenty-five (30) persons participated in the survey. The score for each survey topic
is listed to the right of the topic in red. The highest score possible was 120.
Service Related:
There is not enough public transportation service available (111)
There needs to be extended service hours (97)
There needs to be extended weekend and night service (97)
There needs to be extended serviced focusing on employment type trips (104)
There is a need to increase service to fill gaps in underserved area (104)
There is a need for coordination between transportation providers to provide
cross-county trips (92)
There is a need for coordination between transportation providers to provide
inter-county trips (95)
There is a need for a public transportation service to focus specifically on providing
employment trips (94)
There is a need for a public transportation service to focus specifically on providing
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shopping and recreation trips (81)
Too much advance planning is required in order to get transportation (71)
There is a need for increased/improved door to door service for the elderly and disabled
population (103)
Education & Marketing/Customer Service:
There is a need for education on available services, programs and eligibility
requirements (92)
There are communication issues I.e. language barriers, non existent web-site or difficult
to find/use, inconsistent information provided (76)
There needs to be advertising of the various services to the elderly, low income
and general public (94)
There is a need to market/increase participation on the Transportation Advisory Board
(TAB) (79)
Agency Related:
There is a need for sustained support for coordinated transportation planning
among elected officials, agency administrators, transportation providers
and other community leaders (104)
Service providers need to be more "consumer friendly" (92)
There is a need for users to have the option to make reservations for service after
business hours (75)
Agency staffing is too small to handle the number and complexity of issues that arise (85)
Other Comments:
I am not aware of too many problems. I’ve only heard that ADA service is not easy to
obtain and more vans are needed.
Would like to address transportation needs and concerns for seniors living in the Eagles
Nest assisted living complex on Indian Creek Rd. Pick up point is far away from the
complex on Sloan St approx. ½ mile away
Need to increase office staff to help coordinate and manage program. Way too much
work and responsibility for current staffing pattern. Degree of complexity of work
should be evaluated and jobs appropriately leveled and compensated Increase support
staff.
Better transportation for disability personnel. Personnel with vehicles such as handicap
vans are paid a fee worthwhile for transporting clients to appointments.
More expanded rural transportation. A transportation authority. More transportation to
the disabled. Transportation to Duke & Chapel Hill for non DSS
Client.
More service/less lip service. More money for transportation.
I would like to see a system of transportation comparable to those existing in major
cities such as New York City.
Expanded transportation that riders can rely on and make appointments, get to jobs
and necessary shopping and medical appointments. Target those that don't meet
Medicaid eligibility - those that fall through the cracks and those that have scheduling
issues. Safety, reliability and dependability are always an issue.
Assistance to elderly & handicapped (disabled).On time service. One Stop shop concept.
Safe, effective, efficient transportation options for citizens served.
Transportation for all may it be city or county. Cumberland Co. is a big county with a lot
of older persons without transportation. I receive calls every day from persons living in
Hope Mills, Stedman, and Cedar Creek trying to find a way to town.
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The people in Fayetteville & Cumberland County who need transportation services
will be fully informed as to what services are provided for them & how to access and
utilize these services.
Additional types of trips for elderly/disabled within community
Safer transportation for elderly and disabled…I can't count the number of times I've
seen a person in a wheelchair on a street without sidewalks.
More public knowledge of services provided. More flexibility in problem solving
available
to specific organizations and locations. This work shop is excellent and a great
benefit for operation level personnel.
Advice and ways we can improve our transportation policies to accommodate the
underserved clients in Hope Mills/Cumberland County.
Coordinated services garage of fast implementation. Also a steering committee and
Desired Results from the Plan:
Extended service to key locations throughout the county while serving the needs of the
community with service provided by the CTP. This service includes medical, pharmacy,
school (Miller Motte, FTCC, FSU) Library, shopping for food and more volunteer
services to hospitals, clinics, and museums.
A better understanding of the various transportation needs and challenges we now face
and also what we will now do to address funding concerns.
I hope a program that will provide more education about services available. Maybe
some type of program that would help the homeless.
Realization of scope of task and appropriate utilization of resources. Must be based on
need, not political influence and pet projects.
Make it where the public will know how important it is to have transportation services
and how important it is to keep transportation in the county and not outsource
transportation services.
Establish bus service through rural Cedar Creek in Fayetteville to serve ALL citizens in
the community.
A place that will allow all service providers the chance to offer our clients a variety of
transportation options
Moving toward the forever, pain stakingly one stop shop – one phone number, one place
regardless of which funding you face.
Formation of a regional Transit Authority
More opportunities for residents that live outside the city limits, more transportation.
Focus on most pressing transportation gaps and issues. More interagency
cooperation/coordination.
Services provided to more citizens outside the ¾ mile of fixed route services.
Quality Transit systems for current residents in our County, City and Towns plus for our
grandchildren and visitors for years to come into the future. By tying this effort to the
2030 Transportation Improvement Plan (TIP) and also using Transit Oriented
Development (TOD) techniques during planed housing and business development, this
will ensure inter-connectivity and mobility of services. This directly supports a
changing demographic in our County, City and Town’s Wounded Warriors, Veterans
and Exceptional Family Members with Disabilities and all other ADA requirements.
One of my biggest problems is the County Transit running out of money and having to
limit their clients’ trips. This is when they will call Transit trying to get onto the ADA
service we provide. Even if they do qualify, we would not be able to go to their home
address if it is out of the ADA services area.
Attention to our needs to show under these current financial constraints, we have needs
that are being overlooked to provide adequate service. The need of the county and its
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citizens to be able to travel from one side of town in a reasonable time is great. On
average it takes either too many buses to cross the city or one and half hours. If the
CHSTP can see our needs, maybe we can be granted the funding to acquire more
vehicles and personnel.
I hope that this team will be able to provide more transportation services for a wide
variety of clients. Especially for clients who need to get to and from medical
appointments. I also hope that if services begin to have to charge the people that it’s
affordable for all who are in need of service.
I would like to see better cooperation and coordination among human service agencies;
especially those with an interest in serving the aging population. Transportation is a key
factor in helping older adults maintain independence and as the population continues to
grow older, so the need/demand for transportation services will continue to increase.
Funding for increased capacity will always be an issue, so we must work together to get
the biggest bang for the buck and to think creatively about how we can implement
workable solutions beyond present funding levels.
More efficient transportation services that will allow clients a wider range of
opportunity to meet their community, employment, and mental health needs. Our
clients here at C.R.E.S.T. have a severe need for ongoing transportation services in order
to meet their particular service needs and due to the budget cuts and reduction of
services and grants to support transportation programs they have suffered from the
cutbacks as well.
An agreement with transport providers that would allow some service alternatives when
the county/state funds are limited and only allow certain number of day transport for
working disabled. We must allow them to work as we would any other individual.
24
Current Cumberland County System
Cumberland County Community Transportation Program
ROUTE INFORMATION
Nutrition Routes
3 days a week – Monday through Friday
Participants travel in prearranged groups.
Operating Hours: between 8 a.m. and 5 p.m.
Spring Lake
Blue Street
Downing Road
Hope Mills Sunshine Center
Nutrition Routes are funded by Mid Carolina Area Agency on Aging (AAA). Passengers are not charged
individual fares; however, participation in the cost share program is encouraged but not required. Services are
provided by B & W Transportation.
Dialysis Transportation
5 days a week – Monday through Friday
Normally operates between 5 a.m. and 5 p.m. but can begin earlier if clients’ schedules require
Demand Response – Service Area: Cumberland County
Dialysis routes are funded by the Rural Operating Assistance Program (ROAP) Grant through NC DOT and
the Mid Carolina AAA Block Grant. Passengers are not charged individual fares, however, those transported
with Mid Carolina Block Grant funds are encouraged but not required to participate in the cost share program.
Services provided under the ROAP Grant are funded by the Elderly and Disabled Transportation Assistance
Program (EDTAP) portion. The contracted vendors are FAMIKS, Inc. and B & W Transportation.
Medical trips are funded by the ROAP Grant through NC DOT and the Mid Carolina AAA Block Grant.
Passengers are not charged individual fares; however, those transported with Mid Carolina Block Grant funds
are encouraged to participate in the cost share program. Services provided under the ROAP Grant are funded
by the Elderly and Disabled Transportation Assistance Program (EDTAP) portion. The contracted vendors are
FAMIKS, Inc and B & W Transportation.
RGP Routes are available for Medical, Grocery, School, and Work trips for rural residents. The service is
$2.25 per one way trip and is supplied by B & W Transportation.
Employment Transportation is provided for individuals going to Work or School and do not have access to
Transit Services. The trips are $2.25 per one way trip and are supplied by Majestic Mobility.
Medical Transportation
5 days a week – Monday through Friday
Operating Hours: between 8 a.m. and 5 p.m.
Demand Response – Service area: Cumberland County
Rural General Public
5 days a week – Monday through Friday
Operating Hours: between 5 a.m. and 8 p.m.
Employment Transportation
5 days a week – Monday through Friday
Operating Hours: between 5 a.m. and 8 p.m.
25
Elderly and Disabled Services are provided for non-medical trips also at a rate of $2.25 per one way trip. This
includes Grocery Shopping, Work, and School trips and is supplied by FAMIKS, Inc and B & W
Transportation.
Fleet Description (Types of Vehicles, Capacity and Special Accessories):
The Cumberland County Community Transportation Program provides services that are contracted.
All vehicles meet ADA requirements.
Overall Hours of Operation: 5:00 am to 8:00 pm, Monday through Friday
Contact Information:
Rural Services:
Kristine Wagner
Transportation Program Coordinator
Cumberland County Community Transportation Program
130 Gillespie Street
Fayetteville, NC 28301
910-678-7619
Fayetteville Services:
Fayetteville Area System of Transit (FAST) Information Center
147 Old Wilmington Road
Fayetteville, NC 28301
(910) 433-1747
2010 Census Characteristics:
Population: 319,431
Persons Per Square Mile: 489.2
Land Area: 653 square miles
Rural: 41,526 or 13%*
Urban: 277,905 or 87%*
*Based on 2000 Census Estimates
Elderly and Disabled Services
5 days a week – Monday through Friday
Operating Hours: between 5 a.m. and 8 p.m.
26
27
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29
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31
32
V. Harnett County
_________________________________________________________________________
PUBLIC WORKSHOP
TO DISCUSS AND IDENTIFY
PUBLIC TRANSPORTATION NEEDS IN HARNETT COUNTY
The public is invited to attend a Harnett County workshop to address transportation needs
for the transportation disadvantaged. This workshop will help identify the specific
transportation needs for individuals with disabilities, older adults and persons with low incomes
in order to improve the coordination of transportation services and increase the efficient use of
public resources. The findings will be developed into a “Locally Coordinated Human Services
Transportation Plan” for the four counties in the Mid-Carolina Transportation Planning
Organization area (Bladen, Cumberland, Harnett and Sampson Counties).
DATE: Tuesday, May 7, 2013
TIME: 10:00 a.m.
PLACE: Harnett County Complex Commons Room
250 Alexander Drive
Lillington, NC
This workshop is being hosted by the Mid-Carolina Rural Transportation Planning
Organization, in cooperation with Harnett County and the North Carolina Department of
Transportation Public Transportation Division.
For additional information, contact Joel Strickland at the Mid-Carolina Council of
Governments at
jstrickland@mccog.org or (910) 323-4191 extension 34.
33
HARNETT COUNTY ATTENDANCE
Osman A, Peoples Choice Healthcare
Ken Baker, NCDOT Public Transportation
Johanna Barker, HP Enterprises
Barry A. Blevins, Harnett County
John L. Finger, Veterans Affairs
Patricia Little, JC Industries
Michael Mandeville, Fayetteville Area Metropolitan Planning Organization
Carolyn McDoyel, Citizen
Mike Rutan, Fayetteville Area Metropolitan Planning Organization
Gordon Springle, Harnett County Commissioners
Kristine Wagner, Cumberland County Community Transportation Program
Dionne White, Harnett Area Rural Transit System
HARNETT COUNTY HUMAN SERVICE TRANSPORTATION NEEDS
The priority levels below are based on the amount of votes each need received at the workshop. The vote total is
listed beside need in parenthesis.
High Priority Needs:
Need for increased funding (8)
Handicap accessible vans (4)
Technology and infrastructure improvements (4)
Additional transportation for disabled clients (4)
Medium Priority Needs:
Fixed route services are needed to address increasing demand (3)
More trips are needed to urban counties (3)
Employment transportation to and from work (3)
Low Priority Needs:
Nights and weekend service (1)
Regional coordination efforts (1)
More vans to serve increase in demand (1)
Increased trips to local colleges (0)
Extended operating hours on weekends (0)
Cap service (hour/schedule based) (0)
HARNETT COUNTY HUMAN SERVICE TRANSPORTATION POTENTIAL STRATEGIES
OF IMPROVEMENT
1. Increased funding
2. Cooperation in transferring clients from one county to another (systems share resources)
3. More vehicles – system expansion
4. Establish a new route connecting to Central Carolina Community College and Employment centers (JARC)
HARNETT COUNTY HUMAN SERVICE TRANSPORTATION SURVEY
RESULTS
A total of six (6) persons participated in the survey. The score for each survey topic is listed
to the right of the topic in red. The highest score possible was 24.
Service Related:
There is not enough public transportation service available (20)
There needs to be extended service hours (20)
34
There needs to be extended weekend and night service (20)
There needs to be extended serviced focusing on employment type trips (23)
There is a need to increase service to fill gaps in underserved area (23)
There is a need for coordination between transportation providers to provide cross-county
trips (21)
There is a need for coordination between transportation providers to provide inter-county
trips (20)
There is a need for a public transportation service to focus specifically on providing
employment trips (22)
There is a need for a public transportation service to focus specifically on providing
shopping and recreation trips (15)
Too much advance planning is required in order to get transportation (15)
There is a need for increased/improved door to door service for the elderly and disabled
population (23)
Education & Marketing/Customer Service:
There is a need for education on available services, programs and eligibility
requirements (19)
There are communication issues I.e. language barriers, non existent web-site or difficult
to find/use, inconsistent information provided (20)
There needs to be advertising of the various services to the elderly, low income, and
general public (20)
There is a need to market/increase participation on the Transportation Advisory Board
(TAB) (19)
Agency Related:
There is a need for sustained support for coordinated transportation planning
among elected officials, agency administrators, transportation providers
and other community leaders (21)
Service providers need to be more "consumer friendly" (23)
There is a need for users to have the option to make reservations for service after
business hours (22)
Agency staffing is too small to handle the number and complexity of issues that arise (14)
Other Comments:
Employment Transportation is very important, but not available. There is a need for
additional vans for areas of the county with high and growing populations (Dunn &
Western Harnett)
Needs adequate infrastructure (technology & software) to manage system & control billing.
More funds need to be secured so county costs are reduced. Employment services needed to
be offered throughout the county as well as nights and weekends and Saturday and Sunday
Desired Results from the Plan:
NONE LISTED
35
CURRENT HARNETT COUNTY SYSTEM
Harnett County: HARTS
Harnett Area Rural Transportation System
SUBSCRIPTION ROUTES
Service Routes
5 days a week – Monday through Friday
Operating Hours: 6:30 a.m. to 6 p.m.
FARE ROUTE NAME & DESCRIPTION
* Route 1 – Dunn
* Route 2 – Dunn
* Route 3 – Dunn/Erwin
* Route 4 – Western Harnett/Johnsonville/Cameron
* Route 5 – Lillington/Angier
* Route 6 – Coats/Lillington
* Route 7 – Erwin/Bunnlevel/Anderson Creek
* Route 8 – Lillington/Mamers/Broadway
* Route 9 – Buies Creek/Coats/Angier
*The servicing agency reimburses for some designated passenger fares while other fares are funded by the local
government.
Dialysis
5 days a week – Monday through Friday
Operating Hours: 4 a.m. to 6 p.m.
FARE DESCRIPTION
Dialysis for Dunn, Sanford, Lillington & Angier Kidney Centers
* Dunn Dialysis – Dunn/Erwin/Coats
* Sanford Dialysis – Johnsonville/Western Harnett/Cameron
* Lillington Dialysis – Lillington/Bunnlevel/Anderson Creek
* Angier Dialysis – Angier/Fuquay Varina
*Dialysis routes are funded through Social Services Medicaid, Council on Aging Medical & EDTAP funds.
Nutrition Routes
Routes are run during midday Monday – Friday for some Centers and only three days for others.
Johnsonville: Monday – Friday
Erwin Site: Monday – Friday
Anderson Creek: Tuesday – Thursday
Dunn: Monday – Friday
Shawtown: Monday - Friday
Mental Health Routes
2 to 3 days a week Operating Hours: 6:30 a.m. to 4 p.m.
FARE ROUTE NAME & DESCRIPTION
* Route 11 – Dunn/Erwin & Coats (Monday, Wednesday & Friday)
* Route 14 – Lillington/Bunnlevel & Broadway (Tuesday & Thursday)
* Route 15 Lillington/Erwin (Thursday)
*Routes are funded through Social Services. Passengers are not charged individual fares.
36
Demand Response Routes
Routes by Demand only, 5 days a week
Primarily Serve Human Resource Agencies, i.e., Health Department & Social Services.
Passenger’s Fare for agencies are $1.10 per vehicle mile
Deviated Fixed-Route and Dial a Ride (DaR) Routes
Red Route – Deviated Fixed Route operate on the eastern side of the county and passengers must be at
the designated stop and pay $2.00 fare for a one-way trip. Route circulates from Lillington, Angier,
Coats, Erwin, and Dunn
DaR Services Provided based upon Availability. In county trips are $3.00 and out-of-county trips are
$5.00.
Fleet Description (Types of Vehicles, Capacity and Special Accessories):
The County’s 16-vehicle fleet includes:
Two Cut-a-ways (24-Passenger Buses and One 18-Passenger Bus) Lift Equipped
14 Center Isle Vans (14 Passenger)
4 Mini Vans (7 Passenger)
Overall Hours of Operation:
4:00 a.m. to 6:00 p.m. Monday through Saturday
Contact Information:
Dionne White
Harnett Area Rural Transit System (HARTS)
P.O. Box 940
Lillington, NC 27546-0940
Tel. (910) 814-4018 or 814-4019; fax (910) 814-4020
TTY: 1-800-799-4889
Email – dwhite@harnett.org
2010 Census Characteristics:
Population: 114,678
Persons per Square Mile: 192.7
Land Area: 595 square miles
Rural: 76,834 or 67%*
Urban: 37,844 or 33%*
*Based on 2000 Census Estimates
37
38
39
40
41
42
43
VI. Sampson County
_________________________________________________________________________
PUBLIC WORKSHOP
TO DISCUSS AND IDENTIFY
PUBLIC TRANSPORTATION NEEDS IN SAMPSON COUNTY
The public is invited to attend a Sampson County workshop to address transportation
needs for the transportation disadvantaged. This workshop will help identify the specific
transportation needs for individuals with disabilities, older adults and persons with low incomes
in order to improve the coordination of transportation services and increase the efficient use of
public resources. The findings will be developed into a “Locally Coordinated Human Services
Transportation Plan” for the four counties in the Mid-Carolina Transportation Planning
Organization area (Bladen, Cumberland, Harnett and Sampson Counties).
DATE: Monday, April 29, 2013
TIME: 9:00 a.m.
PLACE: Sampson County Health Department
360 County Complex Road
Clinton, NC
This workshop is being hosted by the Mid-Carolina Rural Transportation Planning
Organization, in cooperation with the Sampson County Department of Aging, and the North
Carolina Department of Transportation Public Transportation Division.
For additional information, contact Joel Strickland at the Mid-Carolina Council
of Governments at jstrickland@mccog.org or (910) 323-4191 extension 34.
44
SAMPSON COUNTY WORKSHOP ATTENDANCE
Jonathan Allen, Clinton Parks and Recreation
Linda Armwood, Sampson County Department of Aging
Ken Baker, NCDOT Public Transportation
Todd Daughty, Sampson Area Transportation
Marie Faircloth, Sampson County Department of Aging
Linda Greene, Sampson County Department of Social Services
Youlanda Hall, CCAP Aspire
Barbara Leach, TCSC Inc.
Cheryl Norris, Sampson County Health Department
Becky Oates, U Care, Inc.
Lin Reynolds, NCDOT Division 3
Patrick Riddle, NCDOT Division 3
Raquel Rosario, CCAP Aspire
Mary Rose, Sampson County-Clinton Planning Department
Rhonda Smith, Sampson County Department of Aging
Lorie Sutton, Sampson County Department of Aging
SAMPSON COUNTY HUMAN SERVICE TRANSPORTATION NEEDS
The priority levels below are based on the amount of votes each need received at the workshop. The vote total is
listed beside need in parenthesis.
High Priority Needs:
Services after 5 pm and weekends for shopping, employment, dialysis and medical trips (11)
System expansion; more vehicles (9)
Serving limited service areas in North and Northwestern Sampson County (8)
More resources for kidney dialysis patients (6)
Medium Priority Needs:
Weekend service (4)
Outreach to the public, specifically Hispanics and the Elderly (4)
Increased Veteran awareness of out-of-county medical services (4)
Volunteer coordinators needed (3)
More flexibility with senior services (3)
Low Priority Needs:
Business assistance in outreach and cost sharing (2)
ADA/Paratransit assistants (2)
Better coordination between transportation providers and medical services (1)
Staffing to assist Hispanic populations (1)
Education to service providers regarding diverse cultures that may need service (1)
Coordination of services with Harnett County (0)
SAMPSON COUNTY HUMAN SERVICE TRANSPORTATION POTENTIAL STRATEGIES
OF IMPROVEMENT
1. Have a volunteer or staff person make reminder calls for appointments
2. Use 5310 funds to hire an additional ADA/Paratransit staff person
3. Market directly to eligible clients near existing routes
4. Increased marketing tools and items
5. Work with private providers to extend service past SATs operating hours
6. CTSP Plan to expand service to North and Northwestern Sampson County
45
SAMPSON COUNTY HUMAN SERVICE TRANSPORTATION SURVEY RESULTS
A total of fourteen (14) persons participated in the survey. The score for each survey topic is listed to the right of the
topic in red. The highest score possible was 56.
Service Related:
There is not enough public transportation service available (53)
There needs to be extended service hours (50)
There needs to be extended weekend and night service (46)
There needs to be extended serviced focusing on employment type trips (43)
There is a need to increase service to fill gaps in underserved area (51)
There is a need for coordination between transportation providers to provide
cross-county trips (46)
There is a need for coordination between transportation providers to provide
inter-county trips (49)
There is a need for a public transportation service to focus specifically on providing
employment trips (41)
There is a need for a public transportation service to focus specifically on providing
shopping and recreation trips (35)
Too much advance planning is required in order to get transportation (31)
There is a need for increased/improved door to door service for the elderly and
disabled
population (49)
Education & Marketing/Customer Service:
There is a need for education on available services, programs and eligibility requirements (42)
There are communication issues I.e. language barriers, non existent web-site or
difficult
to find/use, inconsistent information provided (48)
There needs to be advertising of the various services to the elderly, low income and general public (45)
There is a need to market/increase participation on the Transportation Advisory Board (TAB) (43)
Agency Related:
There is a need for sustained support for coordinated transportation planning
among elected officials, agency administrators, transportation providers
and other community leaders (50)
Service providers need to be more "consumer friendly" (41)
There is a need for users to have the option to make reservations for service after
business hours (39)
Agency staffing is too small to handle the number and complexity of issues that arise (48)
Other Comments:
I worked with the Service Center in the county. I see many needs for
transportation in the rural areas. I would like to see transportation provided
or extended all over the county. The needs are there. It would be great
to have a “floating” driver that could be available to pick up and transport as
needed overnight and extended day trips, educational or recreation would be
a plus – at the Garland Center we have a van housed there, but its only 4 hours
per day – a driver on hand could take care of this issue.
There are issues in providing transportation to the extreme northern end of the
County. Transportation is not being provided to all senior / nutrition sites throughout
the county. Seniors would like to take long distance trips; some possibly
overnight but can’t do so due to restrictions in place. People are not added
46
on during the course of the day due to the inability to provide additional routes
or the shortage of drivers/vans to accomplish other needs. I feel their needs
to be a floater employee for each end of the county to take care of emergency
needs or provide services that other providers can’t fulfill.
Funding need for everything. Established pick up and take home times.
Northern part of county is hard to serve – no established routes. Funding a problem.
Kidney dialysis is a huge need – takes a lot of staff, funding and time.
There is a need for elderly/disabled populations to be transported to out of
county emergency medical needs.
Desired Results from the Plan:
A wide and open eye for all areas of the county – Seniors, persons with severe
disabilities, low income - is my passion
I hope that it will produce transportation capabilities to cover the entire
county, not part of it. I would like to see extended service hours & some
weekend support systems in place.
Increasing trips to the northern part of county; helping those who need it most.
A better coordination b/w city, & community groups & county in regards to
meeting transportation needs.
More funding to allow SAT to cover the unmet needs in Sampson County.
More consistent services for our disabled & elderly population in Sampson
County. We need to focus on chronic needs of individuals living at the furthest
points in our county. In example a person living in Newton Grove should be
able to receive a ride to dialysis just as a person living in the city of Clinton.
To help establish a uniform plan that helps meet the gaps in the elderly/disabled
transportation needs, also to help with employment/training transportation
needs for low income families that do not have transportation.
I hope that the transportation system will run every hour on the hour for people
to be able to get around and have stable/reliable transportation to work,
appointments and for personal trips.
I hope that the final product will be reliable transportation system that will
accommodate the needs of the community.
More transportation services for Sampson County. After hours transportation
(after 5PM)
The needed transportation services for county residence that are in need and
depend on this service.
47
Current Sampson County System
Sampson Area Transportation
Routes are $2.00 with an additional $1.00 per extra stop unless otherwise noted. One child can ride with
a paying adult and caretakers/personal assistants can also ride for free with a paying rider.
SUBSCRIPTION ROUTES
Dialysis Routes
5 days a week – Monday through Friday
Operating Hours: 9 a.m. to 4 p.m.
FARE ROUTE NAME & DESCRIPTION
$2.00 Routes 71,72,73,74,75,76,77,78,79,80,81,82,83,84,85,86,87,88
Nutrition Routes
4 to 5 days a week
Operating Hours: 8 a.m. to 12 p.m.
FARE ROUTE NAME & DESCRIPTION
* Route 202, 203 & 221 - Garland
* Route 200,201 & 222 – Clement
* Route 208, 209 &223 – Westbrook
* Route 206, 207 & 225 – Roseboro
* Route 210 & 211 – Harrells
* Route 204, 205 & 227 – Clinton
* Route 212 & 213 – Coharie Intra Tribal Area
*Route fares are based on the percentage of income per rider.
Mental Health Routes
5 days a week - Monday thru Friday
Operating Hours: 6:30 a.m. to 4 p.m.
FARE ROUTE NAME & DESCRIPTION
$2.00 Route 5002, 5003, 5004, 5005, 5006, 5007, 5008, 5009 (Opportunities
Unlimited)
$2.00 Route 5010, 5011 & 5020 – Mayflower House
Adult Day Health Care Routes
5 days a week - Monday thru Friday
Operating Hours: 8 a.m. to 3 p.m.
FARE ROUTE NAME & DESCRIPTION
$2.00 Route 51, 52, 53, 54, 55 & 56 (Serves Adult Day Health Care Clients)
$2.00 Route 5010, 5011 & 5020 – Mayflower House
48
Fleet Description (Types of Vehicles, Capacity and Special Accessories):
The County’s fleet includes:
One (1) 22 foot Light Transit Vehicle with Wheelchair Lift
Three (3) 20 foot Light Transit Vehicles with Wheelchair Lifts
Three (3) Lift Equipped Vans
Two (2) Conversion Vans (no lifts)
One (1) Mini-Van (no lift)
Three (3) Center-Aisle Vans (no lifts)
Overall Hours of Operation: 5:00 a.m. to 5:00 p.m. Monday through Friday
Contact Information:
Sampson Area Transportation (SAT)
311 County Complex Road
Clinton, NC 28328
Tel. (910) 299-0127; fax (910) 299-0973
Email – satcoord@intrstar.net
2010 Census Characteristics:
Population: 63,431
Persons per Square Mile: 63.6
Land Area: 945 square miles
Rural: 53,916 or 85%*
Urban: 9,515 or 15%*
*Based on 2000 Census Estimates
Dial & Ride Routes
For use by the General Public, 5 days a week
Services generally provided between the hours of 9 a.m. and 1 p.m.
49
50
51
52
53
54
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VII. Appendix
Glossary
The following glossary provides definitions of public transportation-related terms, phrases and
acronyms used throughout this report. 4
Carpool – An arrangement by which two or more people share the use and cost of privately owned automobiles in
traveling to and from pre-arranged destinations together. Generally, carpooling agreements are not arranged by
contract, whereas vanpool and buspool agreements are contractually binding.
Community Transportation – The efficient and effective utilization of all available resources in the provision of safe
and reliable public transportation services for all citizens.
Commuter Bus Service – Fixed-route bus characterized by service predominantly in one direction during peak
periods, limited stops, use of multi-ride tickets and routes of extended length, usually between the central business
district and outlying suburbs. Commuter bus service also may include other service, characterized by a limited route
structure, limited stops and a coordinated relationship with another mode of transportation.
Dial-a-ride – Another name for "demand responsive."
Demand Responsive – 1. Non-fixed-route service utilizing vans or buses with passengers boarding and alighting at
pre-arranged times at any location within the system's service area. Also called "dial-a-ride." 2. Passenger cars, vans or
motor buses operating in response to calls from passengers or their agents to the transit operator, who then dispatches
a vehicle to pick up the passengers and transport them to their destinations. A demand-response operation is
characterized by the following: firstly, the vehicles do not operate over a fixed route or on a fixed schedule except,
perhaps, on a temporary basis to satisfy a specific need; and secondly, the vehicle typically may be dispatched to pick
up several passengers at different pick-up points before taking them to their respective destinations and may even be
interrupted en route to these destinations to pick up other passengers. 3. Personal transit service operated on
roadways to provide service on demand. Vehicles normally are dispatched and used exclusively for this service.
Fare – The required payment for a ride on a public transportation vehicle. It must be paid by an acceptable means, for
example, using cash, token, ticket, transfer, farecard, voucher, pass or user's fee.
Fixed Route – Service provided on a repetitive, fixed-schedule basis along a specific route with vehicles stopping to
pick up and deliver passengers to specific locations; each fixed-route trip serves the same origins and destinations,
unlike demand-response and taxicab services.
Human Service Transportation System – Transportation systems which provide service exclusively to clients of
human-service agencies. In North Carolina, there are three types of human-service transit systems: 1) those that are
consolidated and provide their own services; 2) those that are consolidated and contract for transportation services; and
3) those that are coordinated.
Intercity Bus Transportation – Establishments primarily engaged in furnishing bus transportation, over regular routes
and on regular schedules, the operations of which are principally outside a single municipality and its suburban areas.
Paratransit – Comparable transportation service required by the Americans with Disabilities Act for people with
disabilities who are unable to use fixed-route transportation systems.
Passenger Trips – Number of passengers who board operational revenue vehicles. Passengers are counted each
time they board vehicles no matter how many vehicles they use to travel from their origin to their destination. Trips are
counted regardless of whether an individual fare is collected for each leg of travel. It includes passenger trips on
volunteer, other CT system, and other provider vehicles."
Public Transit – 1. (Or public transportation) Passenger transportation services, local, metropolitan or regional in
scope, that are available to any person who pays a prescribed fare. 2. Transportation by bus, rail or other conveyance,
either publicly or privately owned, which is provided to the public or specialty service on a regular and continuing basis.
Also known as "mass transit," "mass transportation," "public transportation" and "transit."
4 NC DOT Transitnet: http://www.ncdot.org/transit/transitnet/Glossary/A.html
56
Public Transit Agency – A public entity responsible for administering and managing transit activities and services.
Public transit agencies can directly operate transit service or contract out for all or part of the total transit service
provided.
Public Transit System – An organization that provides transportation services owned, operated or subsidized by any
municipality, county, regional authority, state or other governmental agency, including those operated or managed by a
private management firm under contract to the government agency owner.
Ridership – 1. The number of rides taken by people using a public transportation system during a given time period. 2.
Refers to the number of people using a particular transit system on a regular basis.
Rural – 1. Usually refers to areas with populations less than 5,000. 2. Areas outside the limits of any incorporated or
unincorporated city, town, village, hamlet or any other designated residential or commercial area such as a subdivision,
business or shopping center or community development. 3. Includes all areas of a state that are outside the Federal
Highway Administration approved and adjusted census boundaries of small urban and urbanized areas.
Rural General Public Transit System – Transit systems in rural areas (areas with less than 5,000 population) that
provide transportation services to clients of human-service agencies and the general public. Federal Section 18 funds
are used to assist in the administration and operating expenses of these systems.
Subscription Bus – A commuter bus express service operated for a guaranteed number of patrons from a given area
on a prepaid, reserved basis.
Subscription Service – Any public transportation service operated for a guaranteed number of patrons on a prepaid,
reserved basis.
Transit (or Public Transit) – Another name for "public transportation," generally used in contexts that do not include
carpools or vanpools.
Transit System – An organization (public or private) providing local or regional multi-occupancy-vehicle passenger
services. Organizations that provide services under contract to another agency generally are not counted a separate
systems from the contracting agency.
Urban – 1. Usually refers to areas with populations of 5,000 or more. 2. Describes any area that includes a municipality
or other built-up place which is appropriate in the judgment of the U.S. Secretary of Transportation, for a public
transportation system to serve commuters or others in the locality taking into consideration the local patterns and trends
of urban growth.
Vanpool – 1. A voluntary commuter ridesharing arrangement, using vans with a seating capacity greater than seven
persons (including the driver) or buses, which provides transportation to a group of people traveling directly from their
homes (or a pre-arranged meeting place, such as a park-and-ride lot) to their regular places of work within the same
geographical area, and in which the commuter/driver does not receive compensation beyond reimbursement for his or
her costs of providing the service. 2. An arrangement in which a group of passengers share the use and cost of a van in
traveling to and from pre-arranged destinations together. 3. Vans and/or Class C motor buses operating as a voluntary
commuter ride-sharing arrangement, which provides transportation to a group of individuals traveling directly between
their homes (or a prearranged meeting place, such as a park-and-ride lot) and their regular places of work within the
same geographical area. The vans should have a seating capacity greater than seven people, including the driver. 4. A
public-sponsored commuter service operating under prearranged schedules for previously formed groups of riders in
eight to 18-seat vehicles. Drivers also are commuters who may receive little or no compensation besides free
transportation and use of the vehicle during "off" hours. Generally, carpooling agreements are not arranged by contract,
whereas vanpool and buspool agreements are contractually binding.
Vehicles in Total Fleet – All revenue vehicles held at the end of the fiscal year, including those in storage, emergency
contingency and awaiting sale.
Wheelchair-Accessible Vehicle – A vehicle that a person using a wheelchair may enter either via an on-board
retractable lift or ramp; or directly from a station platform that is accessible by elevator or a ramp that is either level with
the vehicle floor or can be raised to floor level.
STI Legislation
& Strategic Mobility Formula
Updated October 11, 2013
Strategic Transportation Investment (STI)
New funding formula for NCDOT’s Capital Expenditures
House Bill 817 signed into Law June 26, 2013
Overwhelming support in both House and Senate
Most significant NC transportation legislation since 1989 Highway
Trust Fund
Prioritization 3.0 Workgroup charged with providing recommendations
to NCDOT on weights and criteria
2
problem Infrastructure
gap.
Decline in businesses
and jobs.
Increased population
= Infrastructure need
Decreased
Revenue projections
- $1.7b
+ 1.3m
2013-2023
Yet, we can
address part of
the problem
through a
strategic mobility
formula
current funding method is
unsustainable
Address
shrinking
revenue High Priority
Projects!
40% of Funds = $6B 30% of Funds = $4.5B 30% of Funds = $4.5B
How the STI Works
5
Statewide Mobility
Regional Impact
Division Needs
Estimated $15B in Funds for SFY 2016-2025
Significant Congestion and
Bottlenecks
•100% Data
•Includes:
•Interstates
•Future Interstates
•National Highway System
•Department of Defense
Highway Network
• Appalachian Development
Highway System
•Uncompleted Intrastate
projects
•Designated Toll Facilities
Improve Connectivity within
Regions
•70% Data & 30% Local Input
•Other US and NC Routes Address Local Needs Equal Share
•50% Data & 50% Local Input
•All SR Routes
regions &
divisions
STI Legislation
All modes must compete for the same funds
Combines traditional Equity-eligible funds, Urban Loop funds, Mobility Funds, Powell Bill, and
Secondary Roads paving - All will be funded from Highway Trust Fund
What is NOT ELIGIBLE for the fund
Operations and Maintenance expenditures
Bicycle-Pedestrian projects authorized for construction as of Oct. 1, 2013 are not
included in limitation on State funding
Other Project Specific Information
Regardless of mode will be scored on a 0-100 point scale
Highway Cap (10% Statewide Mobility)
Public Transportation Cap (10% Regional Impact
Funds obligated for construction by July 1, 2015 are not subject to formula
Incentive For Local funding (highway projects only)
7
STI Legislation
Funds included in the applicable category (Statewide, Regional, Division) but
not subject to prioritization criteria:
•Bridge Replacement
•Interstate Maintenance
•Highway Safety Improvements
Funds included in the computation of Division equal share but will be
evaluated through separate prioritization processes:
•STP-DA (if funds used on Regional category eligible project, funds come from Regional)
•Transportation Alternatives
•Rail-highway crossing program
8
Insert Table of Eligibility
9
Statewide Regional Division
Aviation
Large Commercial Service
Airports.
Max. $500K/year/airport
Other Commercial Service
Airports
Max. $300K/year/airport
All Airports without
Commercial Service. Max.
$18.5M/year/all airports.
Bicycle-
Pedestrian N/A N/A All routes
Public
Transportation N/A
2 plus Counties serving more
than one municipality.
Max. 10% of regional
allocation.
Service not included on
Regional. Multimodal
terminals and stations serving
passenger transit systems
Ferry N/A State Ferry routes, excluding
replacement vessels Replacement of vessels
Rail Freight on CSX and Norfolk
Southern
Rail service spanning 2 plus
counties not included on
Statewide
Rail service not included on
Statewide or Regional
Eligibility Definitions – Non Highways
•Each mode has own unique
criteria:
‒Aviation
‒Bike & Ped
‒Ferry
‒Public Transportation
‒Rail
•Minimum of 4 quantitative
criteria required
•All modes compete with each
other for funding
non-
highway
Separate prioritization
process for each mode
Funding
Category
QUANTITATIVE LOCAL INPUT
Data Division Rank MPO/RPO Rank
Statewide
Mobility
[Travel Time] Benefit/Cost = 30%
Congestion = 30%
Economic Competitiveness = 10%
Safety = 10%
Multimodal [& Freight + Military] = 20%
Total = 100%
-- --
Regional
Impact
[Travel Time] Benefit/Cost = 25%
Congestion = 25%
Safety = 10%
Accessibility/Connectivity = 10%
Total = 70%
15% 15%
Division
Needs
Benefit/Cost = 20%
Congestion = 20%
Safety = 10%
Total = 50%
20% 30%
Highway Scoring Criteria and Weights
•30% local ranking on region
level based on:
̶15% NCDOT Division Input
̶15% Local Planning
Organization Input
•50% local ranking on division
level based on:
̶20% NCDOT Division Input
̶30% Local Planning
Organization Input
local input
Local input is factor on region and division levels
Definition – Methodology for comparing quantitative scores across all
modes together
For Prioritization 3.0 Only (Initial Implementation of STI)
•Statewide Mobility (only) – No normalization, scores are stand-alone for comparison
(highway, aviation, freight rail)
•Regional Impact & Division Needs – Allocate funds to Highway and Non-Highway modes
based on minimum floor or %s
Mode Workgroup
Recommendation
Historical
Budgeted
Historical
Expenditures
Highway 90% (min.) 93% 96%
Non-Highway 4% (min.) 7% 4%
Normalization Approach
13
Highway = minimum of 10; plus 1 additional for 100K in population,
Max. 20 new submittals.
•Option to swap up to 5 existing projects in the Prioritization system for 5 new
highway projects (in addition to the maximum of new projects)
Bicycle & Pedestrian = 20 Max. ( existing projects in system removed)
•Combined total of both bicycle and pedestrian projects
Aviation = No limit
Ferry = 10
Public Trans. = No limit (all existing projects in system removed)
Rail = 5
New Project Submittals (Maximum #)
Apr
Prioritization 3.0 Schedule
Jan Dec Nov Sept Aug May Mar Jan Dec July Mar Feb Apr June Oct Feb
DOT Calculates Quant. Scores,
& Programs STW Mob. Projects
Submit New
Projects
MPOs/RPOs & Divisions
Assign Local Input Points
DOT Finalizes Scores
for All Modes
Final STIP Adopted
by July 1, 2015
2014 2015
October 10, 2013
2013
May June
All Modes
All Modes
DOT Develops
Draft STIP
Air Quality Conformity Analysis
Draft STIP Public Comment Period
25 Year Infrastructure Planning Process
Final STIP must be Approved by
October 1, 2015 by FHWA to
Continue Receiving Federal Dollars
Score Exist.
Projects January 21st – February 17th
May 1st – July 31st
Next Steps
•Technical Coordinating Committee
−Understand STI and be able to explain its implications on your MPO/RPO
−Relay information regarding STI to TAC and citizens
−Coordinate processes for identifying projects for submittal AND determining
methodology for local input points
−Endorse/recommend pertinent items to TAC
•Transportation Advisory Committee
−Understand STI and its implications on your MPO/RPO
−Understand the process for submitting and prioritizing projects
−Approve the methodology for prioritizing local project list
−Approve projects to be submitted for prioritization
−Assign local input points for projects
Key Dates
•Projects submitted between January 1 - )HEUXDU\ 2014
−Look for SPOT On!ine Training.
•Submit Methodology Prior to April 30, 2014
•Assign Local Input Points between May 1 - July 31, 2014
•Draft STIP Public Comment Period (December 2014 – May 2015)
17